Return & Exchange Policy

At Toy Universe, we prioritize customer satisfaction. Our return and exchange policy is designed to be clear and fair. Please review the following guidelines:

  1. Receipt Requirement: A receipt is mandatory for all refunds or exchanges, adhering to the conditions of our current Return Policy.
  2. Time Frame: Returns or exchanges are accepted within 30 days from the purchase date, provided the original receipt is presented.
  3. Condition of Items: To be eligible for a return or exchange, products must be unopened, unused, in their original packaging, and in a condition suitable for resale.
  4. Non-Returnable Items: The following items cannot be returned or exchanged:
    • Clearance or Sale items
    • Gift cards, including 3rd party gift cards.
    • Collectibles (These are considered final sale and are not eligible for return or exchange).

Thank you for choosing Toy Universe for your needs. We are committed to ensuring a pleasant shopping experience for all our valued customers.